Free B2C Terms & Conditions Template

ABOUT THESE TERMS

These terms and conditions (these "Terms") govern your use of https://www.bloomandcogifts.co.uk (the "Website") and your purchase of goods, digital content or services from Bloom and Co. Gifts ("we", "us" or "our"). These Terms are a legally binding agreement between you and us. By placing an order or using the Website you confirm that you are at least 18 years old (or the relevant minimum age stated below), that you have legal capacity to enter into the contract, and that you accept these Terms. Before placing your order you will be provided with the pre-contract information required by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("CCRs") and the Electronic Commerce (EC Directive) Regulations 2002. Please read these Terms carefully and keep a copy for your records.

WHAT WE SELL

What we sell: Physical goods and digital products.

Handmade greeting cards, gift-wrapping accessories, personalised stationery and digital download templates for special occasions — supplied from our Bristol workshop to consumers across the UK.

Geographic scope: We supply customers located in the United Kingdom. Orders from outside this area may be declined.

Images, descriptions, weights and measurements on the Website are for illustration only. Slight variations may occur; these do not entitle you to reject goods unless they render the goods materially different from the description.

ORDERS, PRICING AND PAYMENT

How a contract is formed: Your order is an offer to us. No contract is formed when we merely acknowledge receipt of your order; a binding contract is formed only when we send you an email expressly confirming acceptance of the order.

Payment methods: credit and debit card (including Apple Pay and Google Pay where available), processed by Stripe and PayPal. All prices are displayed in pounds sterling and are inclusive of VAT at the prevailing rate where applicable. Delivery and other charges are shown separately before you complete your order.

Pricing errors: If we discover a pricing error before dispatch, we will contact you to confirm whether you wish to proceed at the correct price or cancel. Where the difference is obviously an error (for example a comma/decimal misplacement), we may treat the contract as not formed in accordance with the principle in Hartog v Colin and Shields [1939] 3 All ER 566.

No obligation to supply: We reserve the right to refuse or cancel any order before acceptance, for example where an item is out of stock, payment is declined, or we suspect fraudulent activity.

DELIVERY

Estimated delivery: 3–5 working days (Standard); 1–2 working days (Express). Delivery times are estimates only and, unless otherwise agreed, we will deliver within thirty (30) days of order acceptance as required by section 28 of the Consumer Rights Act 2015.

Delivery area: We deliver to UK mainland.

Risk and passing of title: Risk of loss or damage passes to you at the point of delivery, in accordance with section 29(2) of the Consumer Rights Act 2015. Title passes to you on full payment.

Digital delivery: Digital products will be delivered to the email address provided at checkout within 24 hours of payment confirmation.

CANCELLATION AND RETURNS

Your 14-day right to cancel (CCRs 2013): If you are a consumer, you have the right to cancel your order without giving a reason within 14 days beginning on the day after you receive the goods (or the last item if ordered together; or the last instalment if part of a subscription) under regulations 29-34 of the CCRs 2013. For services, the 14-day period begins the day after the contract is concluded.

How to cancel: Send a clear statement of your decision to cancel (by email to hello@bloomandcogifts.co.uk, by post, or by using the model cancellation form in Schedule 3 Part B of the CCRs). The cancellation is effective from the date you send the notice.

Return of goods: You must return the goods to us without undue delay, and in any event within 14 days of telling us you wish to cancel. You are responsible for the direct cost of returning the goods, unless we have agreed to bear that cost. You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods (reg 34(9) CCRs).

Our refund: We will refund all payments received from you, including the cost of standard delivery, using the same means of payment as used for the original transaction, within 14 days of receiving the goods back or evidence that they have been sent (reg 34 CCRs).

Digital content exception (reg 37(1)): If you start to download or stream digital content within the 14-day period, you lose your right to cancel, provided you have given your express prior consent and acknowledged that the right will be lost. We will request this consent before processing the download.

Excluded contracts: The right to cancel does not apply to contracts excluded under regulation 28 CCRs, including goods made to your specification or clearly personalised; sealed goods unsuitable for return for hygiene reasons where unsealed after delivery; sealed audio/video recordings or computer software which have been unsealed; and services already fully performed with your express prior consent.

Our voluntary returns policy: In addition to your statutory rights we accept returns within 30 days of delivery where the items are unused, in their original condition and packaging, with proof of purchase. Refunds under this voluntary policy will be made to the original payment method within fourteen (14) days of our receipt of the returned goods or, for services, within fourteen (14) days of the decision to refund (reg 34 CCRs).

YOUR STATUTORY RIGHTS WHEN SOMETHING GOES WRONG

As a consumer, you have statutory rights in relation to goods that are not of satisfactory quality, not fit for purpose, or not as described (Consumer Rights Act 2015 ss.9, 10 and 11). Nothing in these Terms affects those rights.

Short-term right to reject (s.22 CRA): You may reject faulty goods and claim a full refund within 30 days of delivery.

Right to repair or replacement (ss.23): After the 30-day period, you are entitled to ask for the goods to be repaired or replaced.

Final right to reject (ss.24): If repair or replacement fails or is impossible, you may ask for a price reduction or reject the goods and claim a refund. For faults reported within the first six (6) months after delivery, the goods are presumed to have been faulty at delivery unless we can prove otherwise.

Digital content (ss.34-46 CRA): Digital content must be of satisfactory quality, fit for purpose and as described. Where it is not, you are entitled to repair or replacement and, in certain cases, a refund. We are also liable under s.46 CRA for any damage the digital content causes to your device or other digital content where caused by our failure to exercise reasonable care and skill.

Services (ss.49-56 CRA): Services will be performed with reasonable care and skill and, where no time is fixed, within a reasonable time. Where services fall short, you are entitled to repeat performance and/or a price reduction.

How to complain: Please contact us at hello@bloomandcogifts.co.uk or on 0117 456 7890 with your order number and a description of the issue. We aim to respond within five (5) working days.

OUR LIABILITY TO YOU

Nothing in these Terms limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) breach of the statutory terms implied by the Consumer Rights Act 2015 which cannot be excluded; (d) defective products under the Consumer Protection Act 1987; or (e) any other liability which cannot lawfully be limited or excluded.

Subject to the above, our total liability to you under or in connection with any single order shall not exceed the price paid for the specific goods, digital content or services that are the subject of the claim.

Foreseeable losses only: We are responsible for foreseeable loss and damage caused by us. Loss or damage is foreseeable if it is an obvious consequence of our breach, or if it was contemplated by you and us at the time we entered into the contract (Hadley v Baxendale (1854) 9 Exch 341).

Unfair terms test: You have statutory protection under Part 2 of the Consumer Rights Act 2015, including the fairness test in section 62 and the grey list in Schedule 2. Nothing in these Terms is intended to exclude or restrict those protections.

Force majeure: We will not be liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, pandemics, industrial disputes, cyber-attacks or third-party infrastructure failures. Your statutory rights are unaffected.

COMPLAINTS, DISPUTE RESOLUTION AND GOVERNING LAW

Our complaints process: Please contact us at hello@bloomandcogifts.co.uk or 0117 456 7890. We aim to acknowledge complaints within five (5) working days and resolve them within thirty (30) days.

Alternative dispute resolution: We aim to resolve all complaints informally. If we are unable to reach a resolution, the dispute may be referred to the courts of England and Wales, which (subject to the Consumer Rights Act 2015 and the Civil Jurisdiction and Judgments Act 1982) shall have non-exclusive jurisdiction. Consumers domiciled in Scotland or Northern Ireland may also bring proceedings in the courts of their domicile.

Governing law: These Terms and any contract arising under them are governed by the law of England and Wales. If you are a consumer you have the benefit of any mandatory provisions of the law of the country in which you live.

DATA PROTECTION AND COOKIES

We collect and use your personal data as described in our Privacy Notice available at https://www.bloomandcogifts.co.uk/privacy-policy, which contains the information required by Articles 13 and 14 UK GDPR. We process personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. You have rights of access, rectification, erasure, restriction, portability and objection, and (in limited circumstances) rights relating to automated decision-making. To exercise these rights, please contact us at hello@bloomandcogifts.co.uk. You may also complain to the UK Information Commissioner's Office at ico.org.uk.

Cookies: Our use of cookies and similar technologies is governed by a separate Cookie Policy available on the Website. The use of cookies is regulated by the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR) regulation 6.

INTELLECTUAL PROPERTY

All content on the Website — including text, images, photography, logos, design elements, software and trade marks — is owned by us or our licensors and protected under the Copyright, Designs and Patents Act 1988, the Trade Marks Act 1994, the Registered Designs Act 1949 and, where applicable, the Copyright and Rights in Databases Regulations 1997. Unauthorised copying, adaptation, reproduction, distribution or commercial exploitation is strictly prohibited. You are granted a limited, non-transferable, revocable licence to use the Website solely for personal non-commercial purposes.

CHANGES TO THESE TERMS

We may update these Terms from time to time. The version published on the Website is the current version and applies to all new orders from the date shown as "Last updated". For orders already placed and accepted, the version in force at the time of acceptance applies.

Current version: v2.1 — March 2026.

GENERAL

Entire agreement: These Terms, together with any order and our Privacy Notice, constitute the entire agreement between you and us. Nothing in this clause limits our liability for fraudulent misrepresentation.

Severance: If any provision of these Terms is held invalid or unenforceable, it shall be modified to the minimum extent necessary or severed, and the remaining provisions shall continue in full force.

Transfer: You may not transfer your rights or obligations under these Terms without our consent. We may transfer our rights and obligations, subject always to your cancellation and refund rights.

Third-party rights: No person other than you and us has rights under these Terms, except where required by the Consumer Rights Act 2015 or other mandatory law.

Contact: If you have any questions about these Terms please contact us at hello@bloomandcogifts.co.uk.