Free Cleaning Service Contract Template
Define the terms of a professional cleaning arrangement with a clear UK contract covering scope of services, scheduling, pricing, insurance requirements, and termination provisions. Suitable for British commercial and residential cleaning businesses operating in England and Wales.
(1) Hartwell Properties Ltd (company number 12345678) of 30 Fleet Street, London, EC4Y 1AA (the "Client"); and
(2) Crystal Clear Cleaning Services Ltd (company number 87654321), VAT GB234567891 of Unit 8, Croydon Business Park, London, CR0 4YZ (the "Provider").
The Client wishes to engage the Provider to carry out cleaning services at the Client's premises, and the Provider has agreed to provide such services upon the terms of this Agreement.
Exclusions: The following are expressly excluded from the Services: Window cleaning (external), carpet shampooing, and cleaning of server-room equipment are excluded from the regular schedule. Any work outside the agreed scope is chargeable by prior written agreement.
The Provider warrants that the Services shall be performed with reasonable care and skill in accordance with section 13 of the Supply of Goods and Services Act 1982, to the standards of the British Institute of Cleaning Science (BICSc) or equivalent professional body.
• Regular cleaning fee: £120.00 per visit
• Monthly fee: £1,440.00. Invoices shall be submitted monthly and shall be payable within 14 days of receipt.
All fees are stated exclusive of VAT; where the Provider is VAT-registered, VAT at the prevailing rate shall be added in accordance with the Value Added Tax Act 1994.
Late payment. Without prejudice to other remedies, late payment shall attract statutory interest at 8% above the Bank of England base rate together with the fixed sum compensation and recovery costs under sections 5A and 6 of the Late Payment of Commercial Debts (Interest) Act 1998 (B2B only).
Annual CPI review. On each anniversary of the start date, the fees may be increased in line with the annual percentage change in the UK Consumer Prices Index (CPI) published by the Office for National Statistics for the preceding 12-month period.
Keys / access control. The Provider shall hold keys and/or access credentials to the Premises strictly for the purpose of performing the Services. The Provider shall maintain a key register, shall not copy or transfer credentials without the Client's prior written consent, and shall return all keys and credentials on termination. Loss of keys shall be notified immediately; the Provider shall be liable for the reasonable cost of lock replacement to the extent caused by its negligence.
Deep clean: Deep cleaning services are available on request at £450.00 per session, subject to prior written agreement.
• Public Liability Insurance with a minimum indemnity of £5,000,000 for any one occurrence;
• Employers' Liability Insurance with a minimum indemnity of £5,000,000 as required by the Employers' Liability (Compulsory Insurance) Act 1969;
• such other insurances as are customary for a provider of similar services.
The Provider shall, on request, provide the Client with a certificate of insurance. All staff engaged on the Premises shall hold a valid Basic DBS check (Disclosure and Barring Service Basic certificate).
Liability cap. Subject to the exclusions below, the Provider's liability for damage to the Premises or the Client's property shall be capped at £10,000 per incident. Nothing in this Agreement excludes or limits liability for (a) death or personal injury caused by negligence, (b) fraud or fraudulent misrepresentation, or (c) any liability which cannot lawfully be excluded (including under the Unfair Contract Terms Act 1977 and, for B2C, the Consumer Rights Act 2015 Part 2).
Dispute resolution. Before commencing court proceedings (save for urgent injunctive relief), the parties shall attempt in good faith to resolve any dispute through mediation administered by a CEDR-accredited mediator.
What Is a Cleaning Service Contract?
A cleaning service contract is a legally binding agreement under UK law between a cleaning service provider and a client that sets out the terms and conditions of the cleaning services to be provided. It covers the scope of work, frequency, pricing, quality standards, insurance requirements, and the responsibilities of both British parties.
Whether for commercial office cleaning, residential housekeeping, or specialist deep cleaning, a well-drafted contract protects both the service provider and the client by clearly defining expectations. It helps prevent disputes about what services are included, when they should be performed, and how much they cost.
In England and Wales, UK cleaning service contracts are governed by common law principles of contract and, where the British client is a consumer, the UK Consumer Rights Act 2015. For British commercial contracts, the Supply of Goods and Services Act 1982 implies terms that services will be carried out with reasonable care and skill, within a reasonable time, and at a reasonable charge under English law where no price is agreed.
What's Covered in This Template
This cleaning service contract template covers all the provisions needed for a clear and professional cleaning arrangement.
Party Details
Full names and addresses of the cleaning service provider and the client, including company details where applicable.
Scope of Services
Detailed description of the cleaning services to be provided, including areas covered, tasks included, and any exclusions.
Schedule and Frequency
Days, times, and frequency of cleaning visits, including provisions for bank holidays and schedule changes.
Pricing and Payment
Service fees, invoicing frequency, payment terms, and any provisions for price reviews or additional charges.
Equipment and Supplies
Responsibility for providing cleaning equipment, products, and supplies, and any specific product requirements.
Quality Standards
Performance standards, inspection procedures, and the process for reporting and resolving quality issues.
Insurance Requirements
Minimum public liability and employer's liability insurance coverage that the service provider must maintain.
Health and Safety
Compliance with health and safety regulations, risk assessments, COSHH requirements, and access protocols.
Key Holding and Security
Arrangements for key holding, alarm codes, security procedures, and DBS checks for cleaning staff.
Term and Termination
Contract duration, notice periods for termination, and grounds for immediate termination.
How to Create a Cleaning Service Contract
Our template walks you through each section so you can create a comprehensive cleaning service contract tailored to your specific needs.
- 1
Enter Party Details
Provide the full legal names and addresses of both the cleaning service provider and the client. If either party is a company, include the registered company name and number.
- 2
Define the Scope and Schedule
Describe the cleaning services to be provided in detail, including specific areas, tasks, and any exclusions. Set the days, times, and frequency of cleaning visits and any arrangements for access.
- 3
Set Pricing and Payment Terms
Specify the service fee (hourly, per visit, or monthly), invoicing schedule, and payment terms. Include any provisions for price reviews, additional services charges, and late payment interest.
- 4
Add Insurance and Health & Safety Provisions
Specify the minimum insurance coverage required and any health and safety obligations. Include provisions for risk assessments, COSHH compliance, and the use of personal protective equipment.
- 5
Establish Term and Termination
Set the initial contract term and any renewal provisions. Define the notice period required for termination by either party and specify the grounds for immediate termination, such as serious breach or insolvency.
Legal Considerations
Cleaning service contracts in England and Wales are subject to both general contract law principles and specific regulatory requirements.
This template is for informational purposes only and does not constitute legal advice. Consult a qualified solicitor for advice specific to your situation.
Reviewed for England & Wales law
Supply of Goods and Services Act 1982
The UK Supply of Goods and Services Act 1982 implies terms into contracts for services that the British supplier will carry out the service with reasonable care and skill (section 13), within a reasonable time (section 14), and at a reasonable charge where no price is agreed (section 15). These implied terms cannot be excluded in British consumer contracts in England and Wales.
Employment Status
It is important to ensure that the UK contract correctly reflects the relationship between the British parties. If the cleaning operative is genuinely self-employed, the contract should reflect the hallmarks of self-employment including the right to send a substitute, control over how work is performed, and the provision of their own equipment. Misclassification of employees as self-employed contractors in England and Wales can result in HMRC penalties and UK employment tribunal claims.
Health and Safety Regulations
UK cleaning service providers must comply with the Health and Safety at Work etc. Act 1974, the Management of Health and Safety at Work Regulations 1999, and the Control of Substances Hazardous to Health Regulations 2002 (COSHH) in England and Wales. Risk assessments must be carried out, and appropriate training and protective equipment must be provided to British staff.
Data Protection
Where British cleaning staff have access to premises containing personal data (such as offices with visible screens or documents), both parties should consider their obligations under the UK GDPR and the UK Data Protection Act 2018. The British contract should include confidentiality provisions and may require DBS checks for staff working in sensitive environments in England and Wales.
Frequently Asked Questions
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