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When Service Canada maintains a refusal on reconsideration — a CPP disability pension, a retirement or survivor benefit, an Old Age Security pension or the Guaranteed Income Supplement — the next step is the Social Security Tribunal of Canada. You have 90 days, and an absolute outer limit of one year that no argument can reopen. Our Canadian template builds the grounds document for that appeal: the legal test matched to your benefit, a point-by-point rebuttal of the reconsideration decision, a dated evidence schedule, your hearing-format and accommodation requests, and the Appeal Division route mapped if you need to go further.
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The <strong>Social Security Tribunal — General Division (Income Security)</strong> is the independent tribunal that hears appeals about Canada Pension Plan and Old Age Security benefits: CPP disability, CPP retirement and survivor benefits, the OAS pension and the Guaranteed Income Supplement. You can appeal only after Service Canada has issued a <strong>reconsideration decision</strong> — reconsideration under CPP s.81 or OAS Act s.27.1 is the statutory precondition. The appeal is started with the Tribunal’s "Notice of Appeal — Income Security" form, it is free, and the Tribunal decides the matter <strong>afresh</strong>: new evidence is admissible and the member is not limited to the file Service Canada built.
Two deadlines control everything. Under <strong>section 52 of the Department of Employment and Social Development Act</strong>, the appeal must be brought within <strong>90 days</strong> of the day the reconsideration decision was communicated. The General Division can allow further time on a reasonable explanation — but "in no case may an appeal be brought more than <strong>one year</strong> after the day on which the decision is communicated". The one-year bar is absolute: Canadian case law confirms there is no discretion beyond it, however deserving the case. Diarize both dates the day the reconsideration decision arrives.
What wins at the Tribunal is the same thing that should have won at reconsideration, properly framed: the statutory test for your benefit, answered with evidence. CPP disability turns on "severe and prolonged" read through the real-world Villani factors; retirement and survivor amounts on the contribution record year by year; OAS on years of residence in Canada after 18 — each disputed year is a fortieth of the pension, for life; GIS on the annual income calculation. The member also reads the reconsideration decision before hearing you — findings left unanswered tend to be adopted, which is why a point-by-point rebuttal does more work than any other page you file. One scope note: since April 2026, Employment Insurance appeals go to the separate EI Board of Appeal — the Tribunal’s Income Security line is for CPP and OAS matters.
The document follows the order a Tribunal member works through — the decision under appeal, the deadlines, the benefit test, the rebuttal, the evidence, the hearing — and adapts to the benefit you are fighting for.
Choose CPP disability, CPP retirement or survivor, OAS pension or GIS — the framework clause writes the matching legal test around your facts.
Calculates the indicative end of your 90-day window and the absolute one-year bar from the reconsideration decision date — the two dates that decide whether you are heard at all.
For disability appeals: both statutory limbs in their own words, argued through the real-world Villani factors — age, education, language, work history.
For OAS appeals: the disputed residence years identified, with the ties that prove them — because every year is a fortieth of the pension, payable for life.
For Supplement appeals: each income item treated wrongly, the year it actually belongs to, and the estimate option after a loss of income.
The member reads the reconsideration decision first — this section answers its findings point by point, with the document that disproves each one.
A numbered, dated list of what you file — specialist reports, records of earnings, leases — with the Tribunal’s document windows used to keep building the record.
Videoconference, teleconference, written questions and answers, or in person — your choice on record, with language and accessibility needs requested in advance.
Puts on record that a dismissal will go to a leave-to-appeal application at the SST Appeal Division — which hears granted Income Security appeals afresh.
Five steps from reconsideration decision to filed appeal.
You need its date and reference. Two clocks start when it is communicated: 90 days, and the absolute one-year limit.
CPP disability, CPP retirement or survivor, OAS or GIS — each is decided on a different statutory test, and the template adapts.
State the correct outcome and work through your benefit’s test — severe and prolonged, the contribution record, the residence years, or the income calculation.
Rebut each finding with the document that disproves it, schedule your evidence, and set your hearing format and accommodations.
Submit the Tribunal’s Notice of Appeal — Income Security form from sst-tss.gc.ca with this grounds document and your reconsideration decision. Keep dated proof of filing — it is free.
Four things that make our templates more thorough than AI-generated drafts and more current than static template libraries.
Drafted with legal expertise for each jurisdiction, far more thorough than AI-generated drafts that copy generic clauses across borders.
Templates carrying statute references are continuously updated as the law changes. Your document always reflects the current legal framework.
Free to download. Vector text, embedded fonts, statute citations baked in. Print, sign, file. Ready for any signing flow including electronic signature.
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Income Security appeals run on statute — DESDA deadlines, CPP and OAS tests — and the Tribunal applies them afresh.
This template provides general information for Canadian appellants and is not legal advice. Community legal clinics and pro bono programs across Canada assist with Tribunal appeals; for complex files — credit splits, international agreements, estate appeals — get advice before the hearing. Quebec Pension Plan decisions follow Retraite Québec’s separate process, not the Tribunal.
Reviewed for Canadian pension law
An appeal of a decision made under the Canada Pension Plan or the Old Age Security Act must be brought to the General Division within 90 days after the day the reconsideration decision is communicated. The Tribunal may allow further time — weighing the explanation, the intention to appeal, the arguable case and prejudice — but in no case more than one year after the decision was communicated (DESDA, s.52(2)). The one-year limit is jurisdictional: past it, the Tribunal cannot hear the appeal at all.
The General Division decides your entitlement afresh on the evidence before it — new medical reports, new records, witnesses. For CPP disability appeals the Tribunal gives you up to eight months to file documents, with the Minister responding and you replying. That structure rewards appellants who keep building the record after filing, and the template’s evidence schedule is designed to grow with it.
CPP disability: severe and prolonged under s.42(2)(a), applied to the real person (Villani v Canada (AG), 2001 FCA 248), with failed work attempts weighed under Inclima. CPP retirement and survivor: the record of earnings and the statutory calculation. OAS: years of residence in Canada after age 18 — residence as a question of fact, with partial pensions accruing by fortieths. GIS: the annual income calculation under the Old Age Security Act, including the option to use estimated current income after a pension or employment income ends.
Since 1 April 2026, Employment Insurance appeals are heard by the Employment Insurance Board of Appeal — the Tribunal’s General Division no longer takes new EI files. CPP and OAS appeals remain with the Social Security Tribunal, unchanged. If your dispute is about EI, start with our EI request for reconsideration and EI Board of Appeal notice templates; if it is about a CPP disability refusal that has not yet been reconsidered, our CPP disability reconsideration template comes first — the Tribunal cannot hear a claim that skipped reconsideration.
A dissatisfied party applies for permission (leave) to appeal to the Tribunal’s Appeal Division; where leave is granted on the Income Security route, the Appeal Division hears the matter afresh and can receive new evidence. Time limits apply to the leave application, so diarize the General Division decision date. For tax-side disputes that often travel with benefit files — a reassessment of benefit income, or CRA collection of an overpayment — see our CRA notice of objection and CRA payment arrangement request templates.
Create your SST Income Security grounds in minutes: the legal test for your benefit, the rebuttal of the reconsideration decision, a dated evidence schedule and your hearing requests, in formal Canadian format. Download the PDF free, or unlock Expert for the full framework, rebuttal and evidence sections.
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